Dynamic Solutions will be delivering Aussie Host training from early in 2009.
Email: enquiry@dynamicsolutions.net.au to express your interest.
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QTIC's - Aussiehost Vision
In driving the AussieHost relaunch, QTIC is driven by a commitment to promoting service excellence, and the opportunity for all businesses, but particularly tourism, to access high quality, cost effective training. Why? Because tourism is everybody's business.
Tourism is one of the world's fastest growing industries and one of the most significant employment sectors. In Australia tourism provides jobs for more than 550,000 people, and in Queensland it employs in excess of 136,000 people.
National industry research consistently identifies customer service as a key area of ongoing concern for ensuring business growth and success. QTIC is committed to working collaboratively with industry, its state-based and national colleagues in encouraging excellence in customer service. Better service is Better business! Service quality is critical to ensure a high level of visitor satisfaction and therefore business competitiveness and profitability.
When was AussieHost relaunched?
QTIC and the Australian Retailers Association (ARA NSW) relaunched the AussieHost Program on the 28th March 2007.
The Quality Customer Service, in which AussieHost stemmed, began in 1985 in Canada. From Canada it spread to Australia, New Zealand, Zimbabwe, Wales & United Kingdom, Botswana, Cost Rica, Indonesia, Asia, USA - Utah, Montana, Alaska and so forth.
AussieHost was introduced into Australia in 1994 by the Inbound Tourism Organization of Australia (ITOA). The Australian Retailers Association (NSW) purchased AussieHost in 1998.
Is AussieHost Nationally accredited?
The AussieHost program has been mapped to national training competency standards across the retail, tourism, hospitality, transport/ distribution and assets/security packages. When training is delivered by an approved Registered Training Organisation Assessor, a statement of attainment combined with relevant off-the-job experience is achieved.
http://www.qtic.com.au/index.php?option=com_content&task=view&id=564