To become an AussieHost Business, an organisation must send 50% - 70% - 90% of all staff (full time & part time) through AussieHost. This is so the customer will have a greater than 50% chance to be served by a staff member who is competent in providing quality customer service. To remain an AussieHost business, the business must maintain the percentage of AussieHost trained staff at 50% - 70% - 90%.
There are three sub-layers of business accreditation, with relevant staff participation percentage numbers connected.
1. 50% of staff attend and complete training: Bronze AussieHost Business
2. 70% of staff attend and complete training: Silver AussieHost Business
3. 90% of staff attend and complete training: Gold AussieHost Business
When a business becomes eligible for business status they will receive an AussieHost Business Kit; this kit will include a Decal on their door, this annual decal validates their standing as an AussieHost business and is the benchmark symbol that guarantees entering customers that this business provides a commitment to quality customer service. Wherever a customer sees a business displaying the AussieHost symbol they will be assured a friendly welcome, professional service and a ‘warm' welcome.
What industry is saying
"One of my staff and I completed the Aussie Host program last year. I found it an excellent tool in giving my staff member more confidence and in realising the importance of customer service excellence. The training provider communicated at a level which was understandable and practical. The training provider was on hand to encourage the participants to ask questions, "think outside the square" and motivate them to perform at a higher level".
"It also gave my staff the opportunity to network with other staff members and discuss things that had happened to them in other employment. I would highly recommend this course to all business owners and their staff as my bookings increased substantially due to the positive change in the attitude of my staff towards customer service".
Pam Hardgrave, Bed & Breakfast and Farmstay Queensland
From recent participants:
"The course was great. We leant about the business opportunities that can be gained from providing a thorough service to achieve personal, commercial and professional significance".
"The courses unique approach provided a good insight into service delivery and its requirements. We particularly enjoyed the conflict resolution skills to address day to day conflicts in our working activities".
"Informative and thought provoking presentation. I will have a greater knowledge of what will assist me in my place of work".
"The training reached my expectations. Please come again. Great level of presentation and organisation! Good job! Welcome to Charleville again".
"It covered some solid topics and provided good insight into our customer service and its practices".
Mount Isa, Birdsville, Hughenden, Longreach, Blackall, Charleville - Outback Queensland Tourism Authority
"I was very pleasantly surprised to see that the AussieHost programme has progressed and moved with the times. It is fresh, modern and relates well to current industry needs. I really enjoyed the day."
Rachel Hollely, Barrier Reef Institute of TAFE
“A very good day and definitely beneficial to businesses. The delivery of the AussieHost program would be great for all our front line staff. Relevant and up to date information presented very well. I have done many service related courses and usually my interest flags half-way through…not so this time!"
Jenny Trewartha, Airlie Beach Hotel