What is the content?

The AussieHost Customer Service Program is delivered in a one day workshop that covers:

• What is customer service excellence
• Work place and professional presentation
• Excelling in communication skills
• Effective telephone communication
• Handling customer complaints and dissatisfaction
• Who are your customers and how best to serve them

Download the AussieHost Promotional Flyer 301.25 Kb

How much does an AussieHost Workshop cost?

The one day program runs from 8.30 am - 5.00 pm which is inclusive of materials and refreshments (morning/afternoon tea and lunch).

Recommended Retail price $295 inc GST

Options are available for organisations to arrange training onsite (subject to an appropriate training room being available) which will result in a reduction in price.

Group bookings may also qualify for a discount. Subject to conditions.

How do I engage in AussieHost?

• Wherever you are in Australia, whether you are a business operator, community group, training company, council or individual then AussieHost is for you!
• Would you like us to organise a workshop for your community, staff or volunteers?
• Would you prefer to attend a workshop?
• Would you like to promote AussieHost?

If you answered yes to any of the questions above, please email us with your AussieHost Enquiry

When will workshops be held?

Workshops can be arranged by Dynamic Solutions specifically for your organisation (dependent on numbers) or a regional combined workshop, scheduled on an as required basis. To assist us in our planning, please provide details of the following:

• How many staff will be trained?
• Where would you like the training to be held?
• When would you like training to be held? Which month/s suit best?
• Who is the best contact person?

What industry is saying?

"One of my staff and I completed the Aussie Host program last year.  I found it an excellent tool in giving my staff member more confidence and in realising the importance of customer service excellence.  The training provider communicated at a level which was understandable and practical.  The training provider was on hand to encourage the participants to ask questions, "think outside the square" and motivate them to perform at a higher level".

"It also gave my staff the opportunity to network with other staff members and discuss things that had happened to them in other employment.  I would highly recommend this course to all business owners and their staff as my bookings increased substantially due to the positive change in the attitude of my staff towards customer service".

From recent participants:

"The course was great.  We learnt about the business opportunities that can be gained from providing a thorough service to achieve personal, commercial and professional significance".

"The courses unique approach provided a good insight into service delivery and its requirements.  We particularly enjoyed the conflict resolution skills to address day to day conflicts in our working activities".

"Informative and thought provoking presentation.  I will have a greater knowledge of what will assist me in my place of work".

"The training reached my expectations.  Please come again.  Great level of presentation and organisation!  Good job! Welcome to Charleville again".

"It covered some solid topics and provided good insight into our customer service and its practices".

 "I was very pleasantly surprised to see that the AussieHost programme has progressed and moved with the times. It is fresh, modern and relates well to current industry needs. I really enjoyed the day."

“A very good day and definitely beneficial to businesses. The delivery of the AussieHost program would be great for all our front line staff. Relevant and up to date information presented very well.  I have done many service related courses and usually my interest flags half-way through…not so this time!"

AussieHost Workshops

Upcoming AussieHost workshops:

9 March 2009, Ulladulla

30 March 2009, Nowra

6 April 2009, Batemans Bay

4 May 2009, Ulladulla

25 May 2009, Nowra

1 June 2009, Batemans Bay

22 June 2009, Ulladulla

29 June 2009, Nowra

27 July 2009, Batemans Bay

For more information on any of these and other workshops, please submit a Dynamic Solutions AussieHost Enquiry