Conflict Resolution
Participants will learn crucial conflict resolution skills,
including dealing with anger and using the Agreement Frame.
COURSE OVERVIEW
People often assume that conflict is always negative. This is not true! People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. Equipped with a conflict resolution process, people can explore and understand those differences, and use them to interact in a more positive, productive way.
KEY SUBJECT AREAS
Create an Effective Atmosphere
• Neutralize Emotions
• Set Ground Rules
• Set the Time and Place
Create a Mutual Understanding
• Identify Needs for Me, Them, and Us
Focus on Individual and Shared Needs
• Find Common Ground
• Build Positive Energy and Goodwill
• Strengthen the Partnership
Get to the Root Cause
• Examine Root Causes
• Create a Fishbone Diagram (for complex issues)
• Identify Opportunities for Forgiveness
• Identify the Benefits of Resolution
Generate Options
• Generate, Don't Evaluate
• Create Mutual Gain Options and Multiple Option Solutions
• Dig Deeper into the Options
Build a Solution
• Create Criteria
• Create the Shortlist
• Choose a Solution
• Build a Plan
The Conflict Resolutions Workshop:
Unique Features
The Conflict Resolution workshop focuses on how to resolve conflict through a six step process.
• Delivered by experienced professional
facilitators and subject matter experts.
• Learn in a professional, comfortable
and supportive environment.
• Receive up-to-date learning resources
Who should attend?
Team Leaders, Managers and Supervisors who are responsible for managing and resolving conflict.
Includes...
•Learning resources & workbooks.
•Certificate of completion.
For further information and to make a booking please contact