AUSSIEHOST - AUSTRALIA'S CUSTOMER SERVICE STANDARD
AussieHost is a nationally recognised customer service training program that focuses on interpersonal communications, customer relations and service. It builds personal, professional and community pride and inspires a greater commitment to providing better service.
The AussieHost mission is to create a culture of service excellence within Australia, while contributing to every Australian’s opportunity to achieve personal, professional and commercial significance.
Download the Aussie Host Promotional Flyer
What is the content?
The AussieHost Customer Service Program is delivered in a one day workshop that covers:
- What is customer service excellence
- Work place and professional presentation
- Excelling in communication skills
- Effective telephone communication
- Handling customer complaints and dissatisfaction
- Who are your customers and how best to serve them
How much does an AussieHost Workshop cost?
The one day program runs from 8.30 am - 5.00 pm which is inclusive of materials.
Recommended Retail price $295 inc GST
***NEW***
AussieHost Advanced Customer Service Skills
A serious program for businesses and organisations of all kinds wanting to raise their Customer Service Standard and create empowered, engaged and motivated staff.
Duration: 1 Day
Who Should Attend:
External and Internal Customer Service staff at all levels.
Pre-requisites:
Participants should have at least 12 months experience in a Customer Service role or have recently completed another AussieHost Customer Service workshop
Key Subject Areas:
Self analysis and review of own service attitudes
Professionalism & Trust
Customer Experience & Expectations
Perceptions and First Impressions
Customer types & how to manage them Attitudes & Relationships
Communication skills & body language
Managing stressful and difficult customer situations & customer dissatisfaction
Managing internal and external customer relationships
Customer loyalty and lifetime value
Complaints are a Gift, 4 F problem solving formula
Learning Outcomes Understand the Customer Experience concept
Understand the importance of the customer service role
Empower staff with techniques to turn all good and bad customer service scenarios into Gold
Provide strategies to turn problem and angry customers into happy ones
Complete a self analysis of attitudes & skills
Identify the four levels of customer expectations
How to build great first impressions
Foster strong internal and external customer relationships
Certification:
Nationally recognised AussieHost Customer Service certification
Materials Supplied:
Participant Resource / workbook.
Handouts and self evaluation tools.
Participant Certificate.
AussieHost magnetic lapel badge.
Memory jogger. 30 day commitment reminder.
Presentation Method:
Professional qualified facilitators using the most up to date accelerated adult learning techniques supported with multimedia presentations, handouts, exercises and skill practice.
Options are available for organisations to arrange training onsite (subject to an appropriate training room being available) which will result in a reduction in price.
Group bookings may also qualify for a discount. Subject to conditions.
- Wherever you are in Australia, whether you are a business operator, community group, training company, council or individual then AussieHost is for you!
- Would you like us to organise a workshop for your community, staff or volunteers?
- Would you prefer to attend a workshop?
- Would you like to promote AussieHost?
If you answered yes to any of the questions above, please email us with your Aussie Host Enquiry
Workshops can be arranged by Dynamic Solutions specifically for your organisation (dependent on numbers) or a regional combined workshop, scheduled on an as required basis. To assist us in our planning, please provide details of the following:
- How many staff will be trained?
- Where would you like the training to be held?
- When would you like training to be held? Which month/s suit best?
- Who is the best contact person?
What industry is saying about Aussie Host?
"One of my staff and I completed the Aussie Host program last year. I found it an excellent tool in giving my staff member more confidence and in realising the importance of customer service excellence. The training provider communicated at a level which was understandable and practical. The training provider was on hand to encourage the participants to ask questions, "think outside the square" and motivate them to perform at a higher level".
"It also gave my staff the opportunity to network with other staff members and discuss things that had happened to them in other employment. I would highly recommend this course to all business owners and their staff as my bookings increased substantially due to the positive change in the attitude of my staff towards customer service".
From recent participants:
"The course was great. We learnt about the business opportunities that can be gained from providing a thorough service to achieve personal, commercial and professional significance".
"The courses unique approach provided a good insight into service delivery and its requirements. We particularly enjoyed the conflict resolution skills to address day to day conflicts in our working activities".
"Informative and thought provoking presentation. I will have a greater knowledge of what will assist me in my place of work".
"The training reached my expectations. Please come again. Great level of presentation and organisation! Good job! Welcome to Charleville again".
"It covered some solid topics and provided good insight into our customer service and its practices".
"I was very pleasantly surprised to see that the AussieHost programme has progressed and moved with the times. It is fresh, modern and relates well to current industry needs. I really enjoyed the day."
“A very good day and definitely beneficial to businesses. The delivery of the AussieHost program would be great for all our front line staff. Relevant and up to date information presented very well. I have done many service related courses and usually my interest flags half-way through…not so this time!"
When will Aussie Host workshops be held?
AussieHost Workshops
Upcoming AussieHost workshops:
AussieHost Customer Service Skills - Generic (1 Day)
|
JAN 2010
27
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FEB 2010
16
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MAR 2010
2 16 30
|
Aussie Host Customer Service Skills - Retail (1Day)
|
JAN 2010
|
FEB 2010
2
|
MAR 2010
|
| AussieHost Customer Service Skills - Tourism & Hospitality (1 Day) |
JAN 2010
25
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FEB 2010
|
MAR 2010
|
Other dates and locations by prior arrangement.
How do I engage in AussieHost?
For more information on any of these and other workshops, please submit a Dynamic Solutions Aussie Host Enquiry